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Support

Effective: June 1, 2026 · support@vsrelay.dev

Email us first

For all bugs, feature requests, and questions, email support@vsrelay.dev. We aim to respond within 1 working day (Norwegian business hours, CET/CEST).

For legal matters (service of process, IP concerns), use legal@vsrelay.dev instead.

Before reporting an issue

Please include the following in your email — VSRelay's Copy Diagnostic Info command (Command Palette → VSRelay: Copy Diagnostic Info for Support) prepares all of this for you:

  • VSRelay version (from the extension's Versions panel or Show Status command).
  • Editor + version (Cursor or VS Code build number).
  • Claude Code version (from ~/.cursor-server/extensions/anthropic.claude-code-*/).
  • OS family and architecture (e.g. darwin arm64, linux x64).
  • Description of what you were doing and what happened (one paragraph is plenty).

The diagnostic excerpt that Copy Diagnostic Info puts on your clipboard is sanitized — workspace paths replaced with <workspace>, no auth tokens, no raw prompts. You can review it before pasting into the email.

Claude Code patch issues

If Cursor or VS Code auto-updated Claude Code and prompts stopped working, run the official recovery tool:

npx @vsrelay/doctor repair

@vsrelay/doctor is MIT licensed and npm-published. It detects the running Claude Code version, finds the bundled patch manifest, and re-applies if needed. If the bundled manifest doesn't cover your Claude Code version, the in-extension Patch Author will auto-derive one — open the VSRelay sidebar and tap Apply patches in Cursor.

If neither succeeds, email us with the diagnostic excerpt.

Privacy and data handling

We respect your privacy. See vsrelay.dev/privacy for the complete policy.

Short version: diagnostic logs live on your machine in ~/.vsrelay/diagnostic.log. They are never uploaded automatically. The only data we collect is what you choose to share when you email support.

License

VSRelay is closed-source commercial software. See the bundled EULA in the extension package (LICENSE.txt) or the courtesy mirror at vsrelay.dev/eula.

We do not accept code contributions or pull requests.

Contact

VSRelay™ is a common-law trademark of Goliath IT Solution.